To provide you with our services, we need to collect personal information. If any of the personal information you provide is incomplete or inaccurate, we may be unable to provide services to you or the quality of those services and the accuracy of the advice we provide may be compromised.
The nature of the relationship we have with you, the services you require and the particulars of any matter in which we act will determine the personal and other information we collect. The personal information may include:
We usually collect personal information in the following ways:
We hold personal information in hard copy and electronic files.
When using the WL website, you may voluntarily disclose personal information to us. Our server may automatically record details such as your internet address, domain name (if applicable), and the date and time of your visit to our website. This information is used for internal purposes only, including statistical purposes.
We will not try to identify users or their browsing activities except as necessary to investigate or report any suspected unlawful activity, as required or authorised by law, or as reasonably necessary for the activity of an enforcement body.
The WL website also uses Google Analytic, a web analytics service provided by Google Inc. Google Analytics anonymously tracks how users interact with the WL website, including where they came from and what they did on the website. As such, Google Analytics may collect personal information from users visiting the WL website. The data that is collected through Google Analytics is used for internal purposes only, including measurement and marketing purposes. You can opt out of the collection of information through Google Analytics by downloading the Google Analytics Opt-out browser add-on here.
WL collects, holds and uses personal information about you to provide you with a range of services, to meet our obligations to you as well as to enable us to conduct our business and improve and promote the services we provide. Such purposes may include:
We do not provide your personal information to any other person for marketing purposes.
From time to time, we may use your personal information to provide you with information on legal issues or to invite you to webinars or events we are holding. We do not, however, use Sensitive Information for this purpose.
If at any time you do not wish to receive any additional material from us, contact our Privacy Officer using the details below (see clause 11) and we will remove your details from our marketing database.
We will only disclose personal information for the purpose for which it was collected or in the following circumstances:
Where applicable, we may rely on employee and related bodies corporate exemptions that are available to us under the Privacy Act when using or disclosing personal information.
We may deal with third parties who are based overseas, such as software providers that store data on servers located overseas or overseas clients. As a result, your personal information may be disclosed to a recipient in a foreign country, including but not limited to New Zealand, countries of the European Union and the United States of America. For example, we may discuss your personal information with an overseas client.
We will take reasonable steps to ensure that all personal information we hold is:
Staff with access to such information are subject to obligations of confidentiality.
If any of your details change, please let us know as soon as possible by contacting our Privacy Officer using the details below (see clause 11) so we can maintain the accuracy of your personal information.
It is important the information we hold about individuals is up to date. Individuals should contact us if their personal information changes.
In most cases, you can gain access to personal information that we hold about you upon request. Please contact our Privacy Officer using the details below (see clause 11) to request access to your information.
We will deal with all requests for access to personal information in accordance with the APPs and as quickly as reasonably possible. Requests for a large amount of information or information which is not currently in use may require further time before we can respond. In some cases, we may refuse to give you access to personal information we hold about you where we are entitled to do so under the APPs. If we do this, we will advise you why.
Some personal information that we collect may be "Sensitive Information". Sensitive Information includes information relating to a person’s racial or ethnic origin, political opinions, membership of a political association, trade union or other professional or trade association membership, sexual preferences and criminal record that is also personal information, health information and genetic information about an individual.
We will only collect this information if you provide it voluntarily, consent to us collecting it or we are otherwise authorised or required by law to do so.
If you have any questions about how we handle your personal information or would like to update any of your personal information that we hold, you can contact our Privacy Officer on (02) 9256 7500 during business hours or by email at firstname.lastname@example.org.
If you have a complaint about how we have collected or handled your personal information or if you otherwise believe that we are in breach of the APPs, please contact our Privacy Officer using the details above (see clause 11). Our Privacy Officer will endeavour to deal with your complaint and take any steps necessary to consider and respond to your complaint within 21 days.
If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the Australian Privacy Commissioner on 1300 363 992 or by email at email@example.com.