Study shows nearly half of Aussie retail workers are subjected to customer abuse: What retail employers can do to help their employees

Christmas time is a “high-pressure season” and sadly often brings out the worst in customer behaviour. Workplace Law’s Director, Shane Koelmeyer, was recently interviewed by Smart Company in response to a survey of 5,500 retail workers conducted by the Shop Distributive and Allied Employees’ Association (SDA), and suggested some strategies for retail employers in terms of supporting their employees. For example, employers could consider having a practice in place where they offer employees EAP (confidential independent counselling) should they feel upset after being abused by customers.